Responsible Gaming at cbet

At cbet, responsible gaming is not an afterthought — it is a foundational principle built into every layer of the platform. We genuinely believe that gambling should be an enjoyable, entertaining activity and never a source of financial hardship, emotional distress, or social harm. Our commitment to player safety extends equally to every registered user in Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

cbet operates as a safe and reliable platform, and our responsible gaming programme is one of the clearest expressions of that commitment. We maintain a dedicated player welfare team, invest in technology that identifies at-risk behaviour patterns, and provide a suite of practical tools that give every player genuine control over their gambling activity.

We also acknowledge that problem gambling is a real and serious health concern. If you — or someone you know — is struggling with gambling-related harm, cbet encourages you to use the tools and resources described on this page, contact our support team immediately, and, where appropriate, seek professional help. Gambling must never come before the health, safety, or financial stability of you or your family.

cbet enforces a strict minimum age policy: you must be 18 years of age or older to register, deposit, or play on cbet.today. This is a firm, non-negotiable requirement that applies to every player in Bangladesh without exception.

Age Verification Process

During the registration process, all players are required to confirm that they are aged 18 or above. Before processing a first withdrawal, cbet also requires full KYC (Know Your Customer) identity verification, which includes submission of a government-issued photo ID (National Identity Card or passport) confirming your date of birth.

If there is any reasonable suspicion that a player may be under 18, cbet reserves the right to suspend that account and request additional proof of age at any time, regardless of the stage of account activity. Any funds deposited by an under-age player will be returned in full, and no winnings will be paid.

Protecting Minors

If you share a device with younger family members, we strongly recommend taking the following precautions:

• Always log out of your cbet account when you are finished playing, especially on shared or family devices.
• Use your device's built-in parental control or screen-time features to restrict access to gambling websites.
• Keep your cbet account password private and never share your login credentials with anyone, including family members.
• Consider using third-party parental filtering software that categorises gambling sites as restricted content.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has stopped being entertainment and has become a harmful pattern. If you recognise several of these signs in your own behaviour, we strongly encourage you to use cbet's self-exclusion tools and seek professional support.

cbet provides a comprehensive set of player safety tools that are accessible directly from your account dashboard at any time. All tools are free to use and take effect immediately or within the timeframes specified below. No tool requires staff approval to activate — you are in control.

To access any of these tools, log in to your cbet account and navigate to Account Settings > Responsible Gaming. If you experience any difficulty activating a tool, contact our support team at [email protected] and a welfare agent will assist you immediately — 24 hours a day, 7 days a week.

Self-exclusion is cbet's most comprehensive responsible gaming measure. It is designed for players who have concluded that gambling is causing serious harm in their life and who want a firm, enforced break from the platform. Once self-exclusion is activated, it cannot be reversed before the chosen exclusion period expires.

Self-Exclusion Periods

• 6 months — A meaningful medium-term break, ideal for players who want time to reassess their relationship with gambling.
• 1 year — A longer break, recommended for players who have identified clear signs of problem gambling behaviour.
• 5 years — An extended exclusion for players who need a serious, long-term enforced distance from gambling.
• Permanent / Lifetime — An irreversible lifetime exclusion. This cannot be lifted under any circumstances.

How to Self-Exclude from cbet

1. 1 Log in to your cbet account and navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. 2 Select your desired exclusion period (6 months, 1 year, 5 years, or Permanent).
3. 3 Confirm your identity and acknowledge the exclusion terms by checking the confirmation box and clicking the activation button.
4. 4 Your account will be suspended immediately. You will receive a confirmation email at your registered address. Any pending withdrawals of your balance will be processed and returned to your registered payment method within 5 business days.
5. 5 cbet will suppress all marketing emails and promotional communications to your account for the duration of the exclusion period and for 12 months thereafter.
6. 6 If you are unable to access your account to self-exclude, email [email protected] with the subject line "Self-Exclusion Request" and our welfare team will process the exclusion manually within 1 hour of receiving your request.

Deposit and loss limits are the most effective day-to-day tools for staying within your financial comfort zone. cbet strongly encourages every player to set these limits at the time of registration and to review them regularly.

Deposit Limits

You can set the maximum amount you are willing to deposit into your cbet account over any of the following rolling time windows:

• Daily limit: Maximum total deposits within any 24-hour period.
• Weekly limit: Maximum total deposits within any 7-day rolling period.
• Monthly limit: Maximum total deposits within any 30-day rolling period.

Deposit limits are specified in BDT (Bangladeshi Taka). For example, you might set a weekly deposit limit of ৳5,000 or a monthly limit of ৳15,000 — whatever is appropriate for your personal financial situation. Once a limit is reached, further deposits will be declined until the rolling period resets.

Loss Limits

A loss limit caps the total net losses you can sustain within a defined period. This is distinct from a deposit limit — it tracks actual wagering losses rather than total funds deposited. Loss limits can also be set on a daily, weekly, or monthly rolling basis.

Changing Your Limits

• Reducing a limit: Takes effect immediately. You cannot reverse a reduction for 24 hours after it is applied — this prevents impulsive circumvention of your own protection.
• Increasing a limit: Takes effect after a mandatory 24-hour cooling-off period, giving you time to reconsider before your spending ceiling rises.
• Removing a limit entirely: Treated as an increase — subject to the same 24-hour delay.

A time-out is a short-term account suspension that gives you a structured break from gambling without the permanence of full self-exclusion. It is suitable for players who feel they need a brief pause to regain perspective or to take a break during a particularly intense gambling period.

Available Time-Out Periods

• 24 Hours — A single-day pause. Useful if you have had a bad session and need to step back before making further decisions.
• 7 Days — A one-week break. Suitable for players who want a clear week to reset their habits.
• 30 Days — A one-month suspension. Recommended if you feel your gambling has been escalating over recent weeks.

What Happens During a Time-Out

• Your account is immediately suspended. You cannot log in, deposit, or place bets for the full duration of the time-out period.
• Any active bets placed before the time-out was activated will be settled normally; winnings from pre-time-out bets are credited to your account but cannot be accessed until the time-out expires.
• All marketing and promotional emails from cbet are suspended for the duration of your time-out.
• The time-out cannot be shortened. If you need a longer break than the period you originally selected, you can upgrade to a longer time-out or to full self-exclusion at any time during the period by contacting [email protected].

After Your Time-Out Expires

When your chosen time-out period ends, your account is automatically reactivated. Before resuming play, cbet encourages you to review your deposit and loss limits and honestly assess whether the time-out addressed the concerns that prompted you to take the break. If you feel you need more time, activate another time-out or contact our welfare team for guidance.

If gambling has become a problem for you, or if you are worried about someone you know, you do not have to face it alone. cbet's support team is available around the clock, and there are additional steps you can take to find professional guidance.

Contact cbet Welfare Support

Our dedicated player welfare agents are trained to handle responsible gaming concerns with sensitivity, confidentiality, and urgency. To reach the welfare team directly:

Recommended Steps If You Need Help

1. 1 Activate a protection tool immediately. Log in and set a deposit limit or time-out right now — do not wait. If you cannot log in, email [email protected] to request an emergency account suspension.
2. 2 Talk to someone you trust. Sharing concerns about gambling with a family member, close friend, or colleague in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh is one of the most effective first steps.
3. 3 Contact cbet's welfare team. Our agents can help you activate self-exclusion, review your account history, and provide guidance on next steps without any judgment.
4. 4 Seek professional counselling. Problem gambling is a recognised condition that responds well to professional treatment. Speak to a licensed mental health professional or counsellor who has experience with behavioural addictions.
5. 5 Consider financial counselling. If gambling has resulted in debt or financial hardship, a qualified financial counsellor can help you assess your situation and develop a realistic plan for recovery.

Responsible Gaming Policy Review

cbet reviews and updates its responsible gaming policies on a regular basis to ensure they reflect best practices in player protection. The most current version of this policy is always available at cbet.today/responsible-gaming. If you believe our tools or policies could be improved, we welcome your feedback at [email protected].